Contact information

Contact Us

Thank you for visiting Javrenlo.

At Javrenlo, we value clear communication and helpful customer support.

Whether you have questions about our toiletry and cosmetic bags, need assistance with an existing order, or would like more information about shipping, returns, or refunds, our customer support team is here to help.

We aim to provide straightforward assistance and a convenient online shopping experience.

Business Information

BRAND: Javrenlo

LEGAL COMPANY NAME: RUIHONG JUNLAN INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Yang Libai

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 4748 6098

WEBSITE: https://javrenlo.com/

BUSINESS ADDRESS: Unit 135, 1/F., 143 Wai Yip Street, Kwun Tong, Hong Kong

Product Inquiries

If you need additional information about our Toiletry & Cosmetic Bags or Travel & Storage Bags, please contact our customer support team.

We can assist with questions regarding:

  • Product dimensions and available sizes.

  • Materials, colors, and design variations.

  • Storage compartments and organizational features.

  • Product capacity and intended uses.

  • Available care and maintenance instructions.

  • Other specifications relevant to your purchase.

When contacting us about a particular product, please include the product name or product page link.

We encourage customers to review the information on each product page before placing an order.

Order Assistance

If you need help with an existing order, please email [email protected].

To help us review your request, please provide:

  • Your order number.

  • The email address used during checkout.

  • A brief description of your inquiry.

  • Relevant photographs, where applicable.

Our customer support team can assist with order status inquiries, purchase information, and other order-related concerns.

If you need to modify or cancel an order, please contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

Shipping and Delivery Support

If you have questions about shipping arrangements, order tracking, or an unexpected delivery issue, please contact our customer support team.

For shipment-related inquiries, include your order number and any available tracking details.

We will review the available information and provide appropriate assistance.

For general information about shipping charges, order processing, and estimated delivery times, please refer to our Shipping Policy.

Returns and Refunds

If you need assistance with a return, refund, damaged product, defective item, or incorrect delivery, please contact [email protected].

Please include your order number, a description of the issue, and relevant photographs where available.

Our customer support team will review your request and explain the appropriate next steps in accordance with our Return & Refund Policy.

Please contact us before sending any products back.

Customer Support Hours

Our customer support team is available during the following hours:

Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

You may contact us by email outside these hours. Customer inquiries are handled during our regular support hours.

We appreciate your interest in Javrenlo and look forward to assisting you.

Thank you for choosing Javrenlo.